FAQ
Questions we get in the first meeting
These are the questions that actually come up, answered the way we would answer them across a table. Where the answer is "you don't need us for that," it says so.
Is SafeIT a cybersecurity company?
No. SafeIT is a full-service managed IT provider. We run your helpdesk, your network, your servers, your cloud and your business software, and we support the systems your plant runs on. Security is one of seven services we deliver, and it matters, but it is not the whole job. If your Wi-Fi drops in the warehouse, that is our problem too.
What does membership cost?
Membership is our IT service, scoped to your plant, and you get the number in a proposal after the assessment. Two things cost you nothing: the assessment itself, which is open to anyone and yours to keep whichever way you decide, and a free Community account, which downloads the generic shelf: the unbranded policy templates, the posters, the toolbox talks and the newsletter.
We already have an IT guy. Do we still need you?
Often the best outcome is both. Across KTI's client base, the common pattern is one internal person who knows the plant inside out and is stretched across everything from the label printer to the ERP. We take the helpdesk, the patching, the vendor chasing and the after-hours emergencies, and we back them up with specialists they can escalate to. They stop being a single point of failure, and they get to work on the projects that actually move the plant forward.
We have a machine running an operating system that is 20 years out of support. Will you refuse to touch it?
No. This is one of the reasons we exist. Most providers will tell you to replace it, and most of the time that is not a realistic answer: the machine works, the replacement costs six figures, and the vendor is gone. We isolate it, wrap it, virtualize the hardware where we can, document how it actually works, and build a spare-parts and recovery plan around it. Then we help you modernize on your schedule, not on a vendor's. See legacy and critical-system continuity.
Where do you operate?
Canada, the United States, the United Kingdom and Germany. Every site is monitored 24/7 and emergencies are answered around the clock. Routine support is delivered remotely, 9:00 to 17:00 local time on weekdays, with people who travel for site surveys, cabling, installs and multi-site rollouts. If you operate plants in more than one country, we can run one standard across all of them.
What is Cork coverage, in plain terms?
Cork provides warranty-backed cyber financial protection. If a cyber incident hits a covered SafeIT member, Cork pays out: figures in the $25,000 to $500,000 range, with an initial payout in under an hour. It sits alongside your insurance, not instead of it, and it is included for every SafeIT member rather than sold as an add-on. Details on the Cork coverage page.