ABOUT SAFEIT
Built for the plant, not for the office tower
If you run a plant, you have been sold IT twice, and neither pitch fit.
The first pitch is generic small-business IT. Cheap, local, and fine, for a law firm. The technician who arrives has never stood next to a labeller, has no idea what an HMI is, the screen an operator runs a machine from, and will tell you the Windows XP machine driving your 1998 line has to go. It can't go. That machine ships your product. The relationship stalls right there and you go back to fixing things yourself.
The second pitch is enterprise IT. The framework is real, the engineers are good, and the price is built for a bank with a security team of forty. You get a maturity model, a roadmap and a quarterly steering committee. You don't get somebody who answers at 2am when the ERP won't let the night shift print labels.
“Nobody builds for the middle.”
Nobody builds for a 60-person plant running 3 shifts, with one part-time person handling IT on top of another job, a production line older than half the staff, and a customer who just sent through a security questionnaire with 90 questions on it.
That's the gap. That's what SafeIT is.
The name, and what it does twice
SafeIT is two words wearing one coat.
Safe IT: technology that is secure, backed up, monitored and boring in the way infrastructure should be boring.
Safety: the thing your plant already does well. A committee that meets. Training that gets refreshed. Posters by the time clock. A toolbox talk before shift. An audited certification you renew every year because a customer asks to see it.
None of that happened because somebody was frightened into it. It happened because you built a system, gave people a part in it, wrote it down, and had somebody from outside check the work.
Our whole argument is that IT should run the same way. Same shape, same discipline, same habits. A manufacturer who already believes in a culture of safety doesn't need the concept explained, only the subject changed.
Where IT meets the culture of safety.
What we believe
1. The line comes first
Every decision gets measured against whether it keeps product moving. A control that stops a shift is not a control, it's an outage with paperwork.
2. Plain language is a safety feature
If the person who has to use a procedure at 3am can't understand it, it isn't a procedure. We write for the floor, not for the audit binder.
3. Old equipment is a fact, not a failing
Machines that still run get protected, not lectured. Ripping out working production equipment to satisfy a software support matrix is somebody else's business model.
4. Nobody should mark their own homework
The people who build and run your network should not be the only people watching it. We deliver security operations at arm's length on purpose. Section 6 explains why.
5. Show the work before the invoice
You should be able to find out exactly where you stand before you commit to anything. That is why the assessment is free and open to anyone, and why you keep the report whether or not you ever become a member.
Powered by KTI
SafeIT is new. The company delivering it is not.
SafeIT is a venture of Kearns Technology Inc. (KTI): a managed IT services provider founded in 2010, headquartered in Toronto at 1655 Dupont St., Suite 101, serving customers across Canada, the United States, the United Kingdom and Germany.
KTI started in a living room and has grown into a team of two dozen-plus network technicians, consultants, cyber security experts and analysts. That team isn't being assembled for SafeIT. It already exists, already runs a 24/7 emergency line and a support desk reached by phone, email and a dedicated ticket portal, and is the same team that picks up when you call.
Two numbers KTI publishes, because they're the ones that matter to a plant:
- Average response time under 30 minutes.
- 100% of SLAs met over the last six quarters, the response targets we commit to in writing.
So why not just sell KTI to manufacturers?
Because manufacturing doesn't need a general-purpose MSP with a manufacturing page bolted onto its website. It needs a resource library written for a plant, policies that account for a shared terminal on a production floor, a roundtable full of other operators, and a support desk that understands why "we'll get to it Tuesday" is not an answer during a changeover.
SafeIT is the version of KTI built entirely around that. The delivery engine underneath is KTI's, and we say so on every page, it's in the logo and in the footer. You're not buying a start-up's promise. You're buying a service desk that has been running since 2010, pointed at your industry.
Who we serve
Manufacturers and food & beverage processors
That's the whole list. We're not a horizontal MSP that also does plants.
Plant sizes
Roughly 20 to 500 employees, single site or multi-site. The sweet spot is the operation too big to run IT off the side of somebody's desk and too small to hire a real IT department.
Sectors
Food and beverage processing, packaging and co-packing, metal fabrication, plastics and moulding, industrial and consumer goods assembly, building products, automotive and aerospace supply, chemicals and coatings, printing and converting, and cold storage attached to production.
What you probably have on site right now
An ERP you've outgrown. An MES, a manufacturing execution system, or a spreadsheet doing an MES's job. PLCs and HMIs on the line. A label printer that ruins your day when it stops. At least one machine running an operating system nobody supports. Wi-Fi that drops in the racking. A shared login on a floor terminal that 30 people use. A customer questionnaire nobody has answered.
What you probably don't have
An IT department. A CISO. Anyone whose job title includes the word "security."
If most of that reads like your plant, you're who we built this for. Start with membership, it's free, or go straight to the services.
Watching our own work isn't good enough
Here's a rule your safety program already follows, and your IT probably doesn't.
The internal safety committee is not the last word. An external auditor comes in and checks: not because anyone is suspected of lying, but because a system that only ever inspects itself eventually stops seeing the things it built wrong.
Most managed IT providers monitor the security of the network they designed, installed and configured. They're the builder, the operator and the inspector. When something they configured is the reason an incident happened, the same team writes the incident report.
We don't do that. SafeIT delivers security operations at arm's length through Cyrebro, an independent security operations centre. We build and run your network. They watch it, around the clock, and report findings independently, to you as well as to us.
It costs us the convenience of a tidy single-vendor stack. It buys you a structure your insurer and your customer's auditor both recognise on sight, because it's the same shape as the audit regime you already live under.
The full explanation is on cyber resilience.
Where we support manufacturers
Canada · United States · United Kingdom · Germany. Four countries, from day one, with people rather than a phone queue.
Named coverage points: Toronto, Mississauga, Markham, Vaughan, Richmond Hill, Scarborough, Hamilton, Peterborough, Prince Edward County, Renfrew, Ottawa, Montreal, Sudbury, Edmonton, Vancouver, Las Vegas, the United Kingdom and Berlin.
Read the map correctly. This is a reach map, not a member-density map. Each dot marks somewhere we have people, coverage or an operating presence. No dot represents a customer, a customer count or a customer location, and dot size carries no meaning, they are all identical on purpose. If you need to know whether we can support a specific site, ask us on contact and we'll answer straight.
Every site is monitored 24/7 and the emergency line is answered 24/7 in all four countries. Routine remote support runs 9:00 to 17:00 local time on weekdays. On-site attendance is arranged by region, and for sites outside a named coverage point we tell you the honest travel time before you sign, not after.
How we're different
| Generic small-business IT | Enterprise IT / big-4 consulting | SafeIT | |
|---|---|---|---|
| Who they're built for | Offices of 5–50 | Enterprises with an internal IT team | Plants of 20–500, usually with no IT team |
| Understands a production line | Rarely | Sometimes, at consulting rates | It's the only thing we do |
| Your 1998 machine | "That has to go" | Out of scope | Isolated, imaged, protected, kept running |
| Out-of-hours | Business hours, best effort | Tiered contract, extra cost | 24/7 monitoring and emergency line included. Round-the-clock routine support available, priced into your contract |
| Who watches the security | The same people who built it | A separate department you pay for | Cyrebro, arm's length, reports to you directly |
| Financial protection | None | Whatever you insure yourself | Cork warranty included with the service |
| Cost to start | Quote, then contract | Discovery engagement, then contract | Free assessment, yours to keep, then a scoped proposal |
| What you get if you never buy | A quote | An invoice | The report, the policy library, training and advisors |
| Language | Technical | Strategic | Plain |
The bottom row is the one we'd argue matters most. Everything above it is a feature comparison. The bottom row is a description of how we'd rather behave.
Two ways in
Become a member
Membership is our IT service: the whole stack, plus advisors on call, policies written for your plant, training seats, roundtable seats, procurement pricing and Cork coverage. See the membership model or start the conversation.
Book a free assessment
On site or remote. We look at your network, your backups, your line-side systems and your exposure, and we write it up in plain language. You keep the report either way, and there is no obligation attached to it. If the right answer is "you're in decent shape, fix these three things," that's what the report will say.
What this means for your plant We build managed IT for manufacturers only: full service, 24/7 emergency response, four countries. The delivery team is KTI's, running since 2010, not a start-up learning on your plant. The assessment is free and open to anyone. The report is yours whatever you decide.
Book a free assessment → /membership/join/#assessment
Related
- Our people, the roles behind the service
- Partners, the technology we build on
- Partner organizations, associations whose members get more
- Services overview · Cyber resilience · Legacy & critical-system continuity
- The membership model · Member benefits · Join
- Cork coverage · Roundtables
- Resource library · NIST readiness
- Contact