SERVICES
Full-service IT, built around a plant floor
Seven services. One provider. One number.
Most manufacturers we meet have accumulated their IT the way a plant accumulates equipment: one vendor for phones, another for the network, a break-fix guy for the office PCs, the ERP reseller for the ERP, and somebody's cousin who set up the Wi-Fi in 2016. It works until something breaks across two of them, and then nobody owns it.
SafeIT replaces that with one program. We group it the way you'd group any plant discipline: run it, protect it, improve it: because that is the order things actually happen in.
RUN IT
Keep the plant working, every shift
Managed IT & helpdesk
A helpdesk your crew will actually call, with a 24/7 emergency line for any business-stopping event, staffed by people who understand that a stopped line is not a low-priority ticket. Includes patching, onboarding and offboarding, asset management, vendor coordination, and a ticket portal your auditor can read. Scheduled strategy check-ins keep the relationship from being ticket-only. Who this is for: Any plant where support currently ends at 5pm but production doesn't.
Network & infrastructure
Wired and wireless that holds up in a real building: forklifts, metal racking, washdown, cold storage, dust. Segmentation between office and production networks, switching, failover connectivity, servers, storage, and hardware supplied through Dell, Lenovo, Supermicro and Ingram Micro. Site surveys before we quote anything. Who this is for: Plants where scanners drop, the Wi-Fi dies in a particular aisle, or the network grew without a plan.
Cloud & business software
Microsoft 365 and Azure, including Azure cost optimization. Support for the ERP and the MES that tracks production on the floor, integration between them, and EDI, the format your customers exchange orders in. Licensing through Pax8 at member discounts. Migrations timed around your shutdowns, and honest advice about what should stay on site. Who this is for: Operations carrying an ERP, a growing cloud bill, or customer EDI requirements nobody owns internally.
PROTECT IT
Assume something will go wrong. Plan for it.
Cyber resilience
Security monitoring delivered arm's-length through Cyrebro, whose operations centre watches around the clock, because the people who build and run your network should not be the only people watching it. Endpoint protection, email security through Barracuda, vulnerability management through Tenable, multi-factor authentication and access control, incident response, and support for insurance and customer questionnaires. Who this is for: Plants being asked security questions by customers, insurers or a parent company, and plants that would rather find out about a problem from us than from a supplier.
Business continuity & disaster recovery
Datto-backed backup and recovery, built around one question: how long can you not ship? We set recovery targets in shipping days and shifts, test restores instead of assuming them, rehearse the plan with your team, and document the steps in language a supervisor can follow at 3am. Cork coverage sits behind it as the financial backstop. Who this is for: Anyone whose backups run nightly and have never been restored under pressure.
Legacy & critical-system continuity
The machine bought in 1998 that still runs the line and only talks to one aging PC. We isolate it, wrap it, virtualize dying hardware, build a spare-parts and image strategy, and write down how the undocumented parts actually work. Then we modernize on your timeline, not a vendor's. Who this is for: Every plant with equipment that outlived the software that drives it. Most providers refuse this work.
IMPROVE IT
Make the systems you already own work harder
Software & AI
Custom development and integration between systems that don't talk: ERP to scale, MES to quality, a spreadsheet that should have been a database years ago. Plus practical, conservative applications of artificial intelligence in a plant: document search, quality inspection support, demand and maintenance forecasting, admin automation, and a clear account of where AI is not the answer. Who this is for: Operations where somebody re-keys the same numbers into two systems every day, or where the real reporting still happens in one person's spreadsheet.
One provider, one number
At 3am, when the line is down, you do not want to work out whether this is a network problem, a server problem, an ERP problem or a machine problem. That triage is our job.
Support: (+1) 866 853 2767. Emergencies answered 24/7. Routine requests 9:00 to 17:00 local time, Monday to Friday.
You call one number. We own the problem end to end, including the parts that involve calling your ERP vendor, your internet provider or your equipment manufacturer on your behalf. You get one ticket, one owner and one follow-up, not a vendor argument you have to referee.
Every interaction lands in your member portal: what happened, who did what, when it was resolved. That log is also the cleanest evidence you can hand an auditor, an insurer or a customer who asks how you manage IT.
What "we'll get to it" actually means here
Service level promises are easy to write and hard to keep. Ours come from KTI, our parent company and delivery engine, and they are published figures rather than marketing rounding.
| Measure | Current figure |
|---|---|
| Average response time | Under 30 minutes |
| SLAs met, the response targets we commit to in writing, last six quarters | 100% |
| Support availability | Every site monitored 24/7. Emergencies answered live 24/7/365. Routine requests 9:00 to 17:00 local time, Monday to Friday, by phone, email and dedicated ticket portal |
| Escalation | Named engineer on plant-impacting incidents, not a rotating queue |
| Review cadence | Scheduled strategy check-ins, not ticket-only contact |
Priority is set by production impact, not by job title. A line-stopping fault from a shift supervisor outranks an office printer request from a director. That sounds obvious. Ask your current provider how their queue actually works.
Members of a partner organization get priority response on top of the standard service level. See member benefits.
You do not have to buy anything to start
The assessment comes first, and it is free whether or not you go further. On site or remote, we inventory what you run, find what stops the line, and write it up. You keep the report either way.
The assessment is the honest starting point for any service conversation. We look at your network, your systems, your backups and your exposure, we tell you what we found in plain language, and you keep the report either way. If two of the seven services above are all you need, we will tell you that.
What membership adds:
- Onboarding is waived for members.
- Cork's warranty-backed cyber financial protection, active once onboarding brings your environment up to Cork's required security baseline. Coverage in the $25,000 to $500,000 range with an initial payout in under an hour.
- Founding-member service rates apply.
- If you also belong to a listed partner organization, you get enhanced Cork coverage, priority response, a free annual re-assessment and reserved event seats.
Do we have to take all seven services?
No. Most plants start with one or two. Managed IT and helpdesk plus continuity is the most common starting pair, because it covers the two things that hurt most: nobody answering at 3am when the line is down, and a recovery plan nobody has tested. You can add the rest as it makes sense.
Can you work alongside our existing IT person or team?
Yes, and often that is the right answer. We take the helpdesk, the after-hours emergencies, the patching and the vendor chasing, and your internal person keeps the plant knowledge and the projects. They stop being the single point of failure.
Do you support more than one site?
Yes. Multi-site is a big part of why manufacturers come to us. One standard, one program, one set of documentation across all your plants, including across borders. We support operations in Canada, the United States, the United Kingdom and Germany.
Who actually delivers the work?
SafeIT is powered by Kearns Technology Inc., a managed IT provider founded in 2010 and headquartered in Toronto, with a team of network technicians, consultants, security experts and analysts. Specialist functions are delivered with named partners: Datto for continuity, Cyrebro for security operations, Barracuda and Tenable for security tooling, Pax8 for licensing. See partners.
What this means for your plant
Seven services, one contract, one number that answers at 3am when the line is down. Priority is set by what stops production, not by who filed the ticket. Start free: a no-obligation assessment, and you keep the report either way.